Effective Date: September 22, 2022
At Fuel’d when users use our services, users trust Fuel’d with their data. We understand this is a big responsibility and work hard to protect users’ data. This Privacy Policy is meant to help users understand what data Fuel’d collects, how it is used and shared, and why this data is collected.
I. Introduction
This Privacy Policy applies to users of Fuel’d’s services anywhere in the world, including users of Fuel’d’s mobile application, website, features, or other services offered by Fuel’d (collectively, “Services”). This Privacy Policy is incorporated into and is part of, our Terms of Use which govern your access to the Services. Unless otherwise defined herein, capitalized terms shall have the meaning assigned to such terms in the Terms of Use.
II. Overview
The Privacy Policy describes the types of data we collect from Service users, including users using Fuel’d Services and from individual users interacting with the Services, and how we use, transfer, and secure such data. By using any of the Services, users agree to be bound by this Privacy Policy. This Privacy Policy does not govern data we receive from third parties who are not Service users. If a user does not agree to the terms of this Privacy Policy, please do not use any of Fuel’d Services. Each time users use Fuel’d Services, the current version of this Privacy Policy will apply. Accordingly, when users use any of Fuel’d Services, users should check the date of this Privacy Policy and review any changes since the user last reviewed the policy.
1. Types of Data Collected by Fuel’d
Fuel’d collects two types of data: (1) personal data that can be used to identify users (such as name or email address) and (2)aggregate data which is data that cannot be used to identify users (such as device type, or time of access to the Services).
1.1 Personal Data Collected
1.1.1. Fuel’d collects data when users place orders (including using guest checkout) or create or update their Fuel’d accounts. This may include the users’ name, email, phone number, login name and password, address, profile picture, gender, payment or banking information (including related payment verification information), driver’s license, and other government identification documents (which may indicate document numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of users and delivery persons, emergency contact information, user settings, and evidence of health or fitness to provide and receive services using Fuel’d mobile application.
1.1.2. Fuel’d collects demographic data about users, including through account information, user surveys, and/or third party companies.
1.1.3. Fuel’d collects the data submitted by users when users contact Fuel’d customer support, provide ratings or compliments for other users, or otherwise contact Fuel’d. This may include feedback, photographs, or other recordings collected by users, including audio or video recordings submitted by users in connection with customer support. This also includes metadata relating to the method users use to communicate with Fuel’d.
1.2 Aggregate Data Collected
1.2.1. Fuel’d collects users’ and delivery persons’ precise or approximate location data to enable and enhance the use of the Fuel’d app, including the ability to enable the delivery of services, enable the tracking of services and safety features, prevent and detect fraud, and to satisfy legal requirements. Fuel’d collect this data when the Fuel’d app is running in the foreground or background of the users’ mobile device.
1.2.2. Fuel’d collects transaction data related to the use of Fuel’d services, including the type of services, requested or provided, order details, payment transaction, delivery information, date and time the service was provided, amount charged, distance traveled, fuel octane, and payment method. Additionally, if a new user uses an existing user’s promotion code, Fuel’d may associate the existing user name with the new user.
1.2.3. Fuel’d collects data about how users interact with Fuel’d services. This includes data such as access dates and times, app features or pages viewed, app crashes, other system activity, and the type of internet browser used by the user. Fuel’d also collect data regarding the third party sites or services used before interacting with Fuel’d services, which Fuel’d uses for marketing. In some cases, Fuel’d collects this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers.
1.2.4. Fuel’d may collect data about the devices used to access Fuel’d services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
1.2.5. Fuel’d enables users to communicate with each other and Fuel’d through Fuel’d’s mobile application and website. This communication feature allows the users and delivery persons to call, text, or send other files to each other. To provide this service, Fuel’d receives some data from the users regarding calls, texts, or other communications, including the date and time of the communications and the content of the communications. Fuel’d may also use this data for customer support services, for safety and security purposes, to improve Fuel’d services and features, and for analytics.
1.2.6. In certain jurisdictions, and where permitted by law, users can record the audio and/or video of the services provided by Fuel’d through an in-app feature or a third party app. Audio and/or video are only shared with Fuel’d if submitted to customer support by the users in connection with safety incidents.
2. Sharing of Personal data with Third Parties
2.1. Fuel’d may provide personal data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. For example, Fuel’d may transfer users’ personal data to third party service providers to (i) process users’ payments for goods or Services and (ii) communicate with third party services regarding requests users have made for certain Services. These third party service providers are not authorized to retain, share, store or use the personal data for any purposes other than to provide the Services they have been hired to provide. Fuel’d does not sell, trade or otherwise share personal data with third parties for the marketing purposes of the third party.
2.1.2. Fuel’d may also elect to transfer user data to third parties under special circumstances to: (i) to comply with a legal requirement, judicial proceeding, court order, or legal process served on Fuel’d or its affiliates, (ii) to investigate a possible crime, such as fraud or identity theft; (iii) in connection with the sale, purchase, merger, reorganization, liquidation or dissolution of Fuel’d; (iv) when Fuel’d believes it is necessary to protect the rights, property, or safety of Fuel’d or other persons, or (v) as otherwise required or permitted by law, including any contractual obligations of Fuel’d.
2.1.3. Fuel’d may share a user’s personal data other than as described in this privacy policy if Fuel’d notify the user and the user consent to the sharing of the user’s personal data.
3. Data Retention and Deletion
3.1. Fuel’d retains user data for as long as necessary for the purposes described above. This means that Fuel’d retains different categories of data for different periods of time depending on the type of data, the category of user to whom the data relates, and the purposes for which Fuel’d collected the data.
3.1.2. Users can request that any personal data stored by Fuel’d be deleted at any time by contacting Fuel’d at info@fuel’d.com. Fuel’d may require you to provide certain information to verify that the user is making the request. This data is generally deleted within 90 days of a deletion request, except where retention is necessary for legal or regulatory requirements.
3.1.3. Following an account deletion request, Fuel’d deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because Fuel’d is subject to legal and regulatory requirements relating to delivery persons, this generally means that Fuel’d retains users’ accounts and data for a minimum of 7 years after a deletion request.
4. Protection of Data
4.1. Fuel’d takes the security of users’ personal data seriously. Fuel’d uses reasonable administrative, physical, and technical safeguards to secure the personal data users share with Fuel’d. Despite these safeguards and additional efforts to secure users’ data, Fuel’d cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat Fuel’d security, and improperly collect, access, steal, or modify users’ personal data.
4.1.2. The security of users use of Fuel’d mobile application relies on the user protection of their mobile device. Users may not share their login and password credentials with anyone. Fuel’d will never ask users to send users’ passwords or other sensitive information to Fuel’d in an email or text message, though Fuel’d may ask users to enter this type of information on Fuel’d’s website or mobile application interface. If a user believes that unauthorized access to their account has occurred please report it immediately at info@fuel’d.com. Users must promptly notify Fuel’d if a user becomes aware that any information provided by or submitted to the mobile application is lost, stolen, or used without the user’s permission.
4.1.3. Any email or other communication purporting to be from Fuel’d requesting users’ passwords or asking users to provide sensitive account information via electronic mail or text message should be treated as unauthorized and suspicious and should be reported to Fuel’d immediately by email at info@fueldinc.com If a user believes someone else has obtained access to the user’s password or account, the user should change the password immediately and report it immediately by emailing info@fueldinc.com.
5. Children Under the Age of Thirteen (13)
5.1. The website and mobile application are not directed to, and Fuel’d does not knowingly collect or solicit personal information or data from, children under the age of 13. If Fuel’d learns that it has collected or received personal information or data from a child under the age of 13, Fuel’d will make reasonable efforts to delete such information and data. If users believe we might have any information from or about a child under the age of 13, please contact us at info@fuel’d.com.
6. Governing Law
6.1. This Privacy Policy is governed by the laws of the State of Georgia without giving effect to any principles of conflict of law.
7. Updates to this Privacy Policy
7.1. Fuel’d may occasionally update this Privacy Policy. If Fuel’d makes significant changes, Fuel’d will notify users in advance of the changes through the Fuel’d app or through other means, such as email. Fuel’d encourages users to periodically review this Privacy Policy for the latest information on Fuel’d privacy practices.
Use of Fuel’d services after an update constitutes consent to the updated Privacy Policy to the extent permitted by law.
8. How to Contact Fuel’d
If you have any questions regarding the Privacy Policy, please contact us at info@fueldinc.com.